Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just click the profile icon on the top right of the screen then click create account and follow the instructions on-screen.
FAQs
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- Can I track my order?
- Can I return or exchange an item?
- How do I return an item?
- My order has arrived but it’s not as I expected. What can I do?
- How long does it take to return an item?
- How long does the battery last?
- How do I charge the Fresh Juice Blender Bottle?
- Is it safe to use hot liquids in the Fresh Juice Blender Bottle?
- Can I blend frozen fruit and ice in the Fresh Juice Blender Bottle?
- What is the weight of the Fresh Juice Blender Bottle?
- What is the capacity of the Fresh Juice Blender Bottle?
- How do I properly clean the Fresh Juice Blender Bottle?
- How long does it take for the battery to charge?
Ordering and delivery
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- Can I track my order?
Can I place an order without creating an account?
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@twojuiced.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer a replacement product or refund in full, as quickly as possible.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via support@twojuiced.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
Can I alter my order?
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Returns
- Can I return or exchange an item?
- How do I return an item?
- My order has arrived but it’s not as I expected. What can I do?
- How long does it take to return an item?
Can I return or exchange an item?
You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging.
How do I return an item?
Please contact our customer service team via support@twojuiced.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via support@twojuiced.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging.
How long does it take to return an item?
This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our possesion, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.
Product info
- How long does the battery last?
- How do I charge the Fresh Juice Blender Bottle?
- Is it safe to use hot liquids in the Fresh Juice Blender Bottle?
- Can I blend frozen fruit and ice in the Fresh Juice Blender Bottle?
- What is the weight of the Fresh Juice Blender Bottle?
- What is the capacity of the Fresh Juice Blender Bottle?
- How do I properly clean the Fresh Juice Blender Bottle?
- How long does it take for the battery to charge?
How long does the battery last?
The Fresh Juice blender Bottle, once fully charged, typically lasts for around 15 uses. However, blending tougher ingredients like frozen fruit or ice may drain the battery faster.
How do I charge the Fresh Juice Blender Bottle?
Charging the Fresh Juice Blender Bottle is simple. Just use the provided wireless USB charger, which can be plugged into a phone charger plug, laptop, computer, car USB port, or portable power bank device. Place the Fresh Juice blender on top of the wireless charging base. While it's charging, the light on the base will flash, and once fully charged, the light will stay solid.
Is it safe to use hot liquids in the Fresh Juice Blender Bottle?
No, it is not recommended to use hot liquids in the Fresh Juice Blender Bottle due to safety concerns. However, you can enjoy a variety of cold beverages such as iced teas, iced chocolates, iced coffee, and iced chai. Be sure to allow hot liquids to cool before adding them to the blender for optimal performance and safety.
Can I blend frozen fruit and ice in the Fresh Juice Blender Bottle?
Certainly. While frozen fruit and ice can be blended in the Fresh Juice Blender Bottle, it's important to take precautions. We suggest soaking the fruit and ice for 20 seconds before blending and always using a liquid base. Additionally, using smaller pieces of fruit and ice can help reduce strain on the blade.
What is the weight of the Fresh Juice Blender Bottle?
It weighs 488g or 1.08lbs, the Fresh Juice Blender Bottle is not only lightweight but also designed to be travel-size, convenient, and portable, making it effortless to carry in your bag wherever you go.
What is the capacity of the Fresh Juice Blender Bottle?
How do I properly clean the Fresh Juice Blender Bottle?
Cleaning the Fresh Juice Blender Bottle is simple and convenient. The bottle's lid and base can be easily unscrewed for thorough cleaning. While the base is waterproof, it's important to avoid submerging it to prevent any potential damage. To clean, you can blend a mixture of dish soap and water, followed by a thorough rinse. This method ensures that your blender remains clean and ready for your next blending session.
How long does it take for the battery to charge?
It typically takes at least 2-3 hours for the battery to fully charge. Once fully charged the blinking light should stop on the charging dock.